Customer Success Associate – Healthcare (remote)

November 14, 2023

We are a US startup building an advanced, clinical-grade analytics platform, looking to start building out a team in Canada. Our product detects changes and anomalies within certain life-changing, degenerative conditions that can lead to improved outcomes for sufferers. 

We are looking for a Customer Success Associate to join our commercial team and facilitate customer interaction and day-to-day management of customer and partner-related projects.

This role involves end-to-end support of clinical studies; reporting on account health and customer success metrics; dealing directly with our Pharma and Life Sciences clients and working to help support our own technical, cross-functional team of engineers, Product and Program Managers etc

Responsibilities:

  • Onboarding and guiding new clients through the contract and start-up process. For clinical research studies, this includes protocol and IRB support. For partners, collaborate with Engineering and Product teams on integrations or other partner-specific projects.
  • Relationship Management: You will be our first line of support for customers. You will be the customer’s voice for our team, and the voice of our company. Forming and maintaining long-lasting customer relationships is key to this role
  • Issue resolution: Responding to a variety of customer questions + topics, including managing tickets via the Helpdesk
  • Documentation and reporting: Creation, maintenance of accurate records of customer interactions, such as pre and post meeting prep, feedback and summaries of activities. You will drive data delivery and completion of any deliverables

Qualifications:

  • Bachelor’s Degree in business, life sciences or related
  • 2 years+ experience in Healthcare, Digital Health or Life Sciences. Bonus points for clinical research experience
  • Customer Success, Project management and/or Account management experience
  • Highly organized, detail-oriented
  • Ability to produce results with minimal supervision – comfortable with ambiguity and working in a startup
  • Knowledge of healthcare products and general landscape. If you have worked with healthcare products or experienced with clinical trials – bonus points

N.B: This is a remote role for anyone with authorization to work in Canada, we are not sponsoring Work Permits for this role

Benefits/Compensation:

Full-time salaried position: $60-75k+
Health, Dental, Vision benefits
Unlimited PTO

Ready to relocate to Canada to continue your tech career?

Please note that this position is located in Canada and will require you to relocate after your work visa is approved. Submit your candidate profile below to be considered. Upon qualification, Path to Canada will work closely with you to match you with your perfect role among all open positions within our network.

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